Renting an online car will be done using the booking form available on our website. After completing the online procedures, the client will receive a message from the Reservation Department at the email address, with information on the availability of the selected car class. Reservations will only be confirmed for a car in a class, not for a particular type / model of that vehicle. The total cost of the rent will be charged to the rental agency because we DO NOT charge the advance payment. In order to complete the reservation, the client will confirm by email the rent made.

To make changes to the reservation made, please contact the Reservation Department. You can also contact us at the phone numbers or email address listed in the Contact section. The total rental costs of the car are calculated according to the duration of the rental, location and class of the car, any change to the reservation may change the price and / or availability of the car desired by the customer.

We recommend that you check all available folders on the email address on which the reservation was made, including the Spam folder and the Trash folder. If the reservation confirmation has not arrived at you, please contact us by phone at the earliest time on the phone numbers or the email address shown in the Contact section. We are available non-stop to efficiently solve all problems encountered in the booking process.

Of course! We offer our customers the possibility to extend the car rental service. The extension is based on the preconditioned contractual terms, reviewed in the presence of a Rent-A-Car consultant Otopeni.

In order to rent a car through the service offered, the client must be at least 21 years of age and have a valid national or international driving license. In the case of the presentation of documents issued in countries with a different type of alphabet than the Latin one, and for driving licenses obtained on cars on the right hand side, it is necessary and compulsory to present an international driver's license (eg Great Britain, India, Australia, Japan, etc.).

For category B driving license must be issued at least one year ago. When presenting to pick up the car, the customer must provide the original driving license, ID card or passport and credit / debit card. If he opts for cash payment, the client must provide the equivalent amount of the guarantee in cash.

When signing the contractual agreement, the customer becomes the sole person authorized to drive the rented car. Up to 3 additional drivers / vehicle can be added. All drivers involved must accept and comply with the terms of the rental agreement and are present at the time of signing the contract.

When presenting to pick up the car, the customer must provide the original driving license, ID card or passport and credit / debit card. If he opts for cash payment, the client must provide the equivalent amount of the guarantee in cash. If further checks are required, our team may also request different documents, such as return tickets, hotel booking confirmation, or the like.

Contractual prices do not include fuel costs, fines received for violation of public road traffic regulations or national legislation, as well as all costs resulting from local authorities' actions towards the vehicle covered by this agreement during the rental period. The full payment of these amounts is the responsibility of the client! The client pays full, when signing the contract, the rental of the car and other optional items, voluntary and compulsory insurance, as well as any additional fees. The main driver must have a valid credit card. Credit card details will be requested at the time of the rental period. Optionally, the client can choose the Cash payment, in which case the equivalent amount of the guarantee and the rental costs, in cash, is required.

The customer undertakes to return the car at the agreed place and time. Upon request and at the cost, we also provide a Delivery and Collection service upon request at a specific address, subject to availability of staff. In order to benefit from this service, the client must send a request to the Reservation Department at least 24 hours in advance. In case the customer chooses another delivery location, after taking over the car, our company reserves the right to charge additional fees, which can be retained from the guarantee deposit. The return of the vehicle to places other than those mentioned in the contract is made ONLY with the agreement of our company.

The rented cars through the rent-a-car service Otopeni can be run throughout Romania without crossing the border of the country. It is STRICTLY forbidden to leave Romania at the wheel of rent-a-car rented cars from our company. Deviating from this rule can lead to serious repercussions for the customer.

The Company reserves the right not to rent cars to those persons who do not have their driving license and / or identity document in their original form when the car is removed. In the same context, we reserve the right to select our clients and choose not to conclude collaborations with those who, for one reason or another, do not trust.

If the car shows different signs of damage, different amounts will be stopped from the warranty, in order to remedy the defects, especially if the damage was caused by the customer's fault. In order to ensure that the rented cars are returned in optimal conditions, we reserve the right to charge a warranty between 250-1000 Euro, depending on the type of car desired by the customer. Upon returning the car, the warranty will be fully refunded if the car is presented under the same conditions as it was delivered and accompanied by all original documents, accessories and equipment.

We offer our customers a range of additional equipment. When booking, please specify that you want one or more of the available equipment:

In the event of damage or damage to one or more special equipment, the customer is required to pay the full cost of the additional rented equipment in order to be able to replace it with a new one.

If the customer delays the return of the vehicle less than 3 hours from the time specified in the contract, no additional charges will be charged. The minimum condition in this case is the prior announcement of the firm at least 12 hours before the initial setback deadline. For a delayed delay of more than 3 hours, we reserve the right to charge an additional charge equal to the amount for a day of rental. An unannounced delay results in the customer being charged an equivalent amount of a rental day plus an additional cost of EUR 5.00 per hour of delay.

When the customer rents a car, it has a full tank and is ready to go. We recommend filling the tank of the rented vehicle before returning the car. Otherwise, the missing fuel will be charged at the current price by the agents who take the car from the customer at the time of return.

The authorized customer / driver is covered by civil liability in the event of an accident. However, the tenant may be held liable under Romanian regulations for damages that can not be covered by an MTPL insurance. The tenant is responsible for the damage and theft of the rented vehicle, within a maximum amount. The damage insurance is perceived by the company in the following cases: Damages (accidents) caused to the rented vehicle were caused by the fault of the client or by the fault of an unknown author (including the situation where the vehicle is found hit in the car park). You can check which insurance is included in the rental price at the time of booking or when you arrive at the pickup location.

The vehicle has RCA and CASCO insurance for damage and theft included. When signing the contract, the client chooses one of the following insurance: CDW, SCDW or SCDW + CDW (insurance for damage with a franchise specified in public prices, also called guarantee).

Accepting CDW insurance reduces customer responsibility to EUR 300.00 for car categories A, B and C; 400.00 EUR for car categories E and F; 600.00 EUR for car categories G, and the franchise value is deposited upon signing the agreement and will be returned to the customer at the time of the return of the vehicle.

If one of the drivers mentioned in the contract is aged between 21-25 years or over 70 years and requests SCDW / SCDW + CDW insurance, we reserve the right to charge a double amount. In both cases, the mandatory minimum deposit is EUR 150,000.

In the case of any other exclusions in the insurance, see Chapter. 5 of the lease, the customer will not be liable in case of damage caused by natural disasters, as long as he complies with the present traffic rules. Insurance does not cover the loss, theft or destruction of goods belonging to the customer or his attendants in the vehicle. Regardless of the type of insurance chosen, the customer will present a deposit called the warranty when the car is lifted. Customer is responsible for repairing and paying in full damages. Please note that insurance does not cover the loss, theft or destruction of property belonging to the client or its attendants.

OUR COMMITMENT TO YOUR PERSONAL DATA

Personal data will be collected and processed only to the extent permitted by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free circulation of such data, and by Law no.506 / 2004 on the processing of personal data and the protection of privacy in the electronic communications sector. The purpose of this site is to provide our customers with solutions tailored to their needs to facilitate the management effortless from the customer the entire process of renting a car in good condition, adapted to comfort exhibited by the client and to holds all the authorizations, inspections and insurances necessary for public road traffic.

DATA CATEGORIES OF PROCESSED PERSONNEL

The personal data we process may include:

Contact information such as your first and last name, phone number, mobile phone number and e-mail address; The Privacy Policy describes the categories of your data we process, the way and purposes we collect, the circumstances in which we transfer personal data, and the various rights and options you have in this respect. At the same time, our Privacy Policy details how we process personal data in customer relationship management, most often to keep you up-to-date with the latest offers or events in your area of ​​interest.

HOW WE COLLECT YOUR PERSONAL DATA?

Personal data collected through this website, if you provide independently, for example as part of a registration, by filling out forms, sending emails or especially by reserving a car rental or solicitation of an offer . We use your email address to provide you with similar products or similar services. You can oppose your use of your email address at any time without incurring any other costs. The easiest way to do this is to ask for a request at the email address shown in the Contact section of the site.

WHERE AIMS WE WILL MAKE PERSONAL DATA?

We may use the data, including a copy of the documents, which are necessary to carry out the contractual relations concluded with you and make possible the execution of these contracts as well as for the compliance with the requests made by the insurance companies and / or the road police or other state bodies as a result of the use of motor vehicles . Your refusal to provide such data leads to the impossibility of performing the contract / contracts concluded with you and will put you in a position not to benefit from the contracted services. For the video recording of the presence of people in the company's physical locations, in order to maintain a high level of security. For reasons of major public interest, namely, to prevent and combat the commission of offenses.

WHAT TIME DO WE HAVE YOUR PERSONAL DATA?

Your data will be stored during the rental car rental period and will continue for a period of 60 days, for which the contracting parties may issue claims in respect of the contractual relationship.

WHO SHOULD TRANSFER THE PERSONAL DATA?

The information will be used exclusively by our company. We may be obliged, according to the law, to submit your data to the judicial authorities in consideration of legal obligations of disclosure in the investigation procedure or in the proceedings before the court.

SPECIAL PROVISIONS RELATED TO MINORS

Minors under the age of 14 are not allowed to request services or any communications through this site. Also, any person who provides us with personal data through the site or other applications or devices covered by this Policy warrants that it is major and has full exercise capacity.

UPDATES OF THIS CONFIDENTIALITY POLICY

The latest update of this Privacy Policy was made in May 2018. We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes to legal requirements. In the event of any such change, we will display on our website the modified version of the Privacy Policy.

HOW WE CAN CONTACT US

If you would like to contact us for any questions, comments or requests, please contact us via the form in the Contact section or ask your questions at one of the telephone numbers or the email address shown in the section previously mentioned.